Orders, cancellations & returns.

Rental Cancellation & Returns

Cancel anytime. Returns are on us.

If Rhem isn't right for you, cancel your membership online or contact Rhem Support. We'll guide you through returning your Rhem Bot.

How cancellation works

• Monthly memberships: Cancel anytime to stop your next monthly renewal. Your membership remains active through the end of your current paid billing period.
• Prepaid memberships: Cancel future renewal anytime. Your membership remains active through your prepaid term. Payments are non-refundable after the trial, except as required by law or otherwise provided in our terms.
• Free return shipping: When your membership ends, we'll provide a prepaid return shipping label and instructions.
• 30 days to return: You have 30 days after your membership ends to ship your Rhem Bot back.
• No additional membership charges while returning: Once your paid membership ends, you won't be billed another subscription payment while your robot is in transit.

Rhem Bot remains the property of Rhem Labs and must be returned when your membership ends. Normal wear and tear is expected. Damage beyond normal wear or failure to return the robot may result in separately disclosed charges under our return policy.

30-Day Money-Back Trial

Try Rhem at home for 30 days after delivery. If it isn't right for you, request cancellation during the trial and return the robot within the provided return window for a refund of your membership payment. Return shipping is on us.

To cancel future renewal online, sign in to the Stripe customer portal using the email you used at checkout. For pre-delivery cancellation, a trial refund or a return label, contact Rhem Support.

Refunds, return eligibility, damage charges and exceptions are governed by the Rhem Club Membership Terms.

There is no initiation fee or cancellation fee. The purchase-payment, refund, return-fee and one-year warranty terms below apply only to devices bought outright.

1. Full payment

Payment is collected in full when you place your preorder. Your total includes the Founder Edition price plus applicable sales taxes. Standard shipping is included. This is a preorder, not an in-stock purchase.

2. Canceling an unshipped preorder

You may cancel for a full refund before any part of your order is dispatched to your delivery address. Manufacturing or moving inventory between our suppliers and fulfillment locations does not end this right. We do not charge a pre-shipment cancellation fee.

Email cancel@rhem.ai from the address used to order, with your order number, purchaser name, delivery address and request to cancel. We issue the full refund, including taxes and import estimates collected for the canceled order, to the original payment method within seven working days, or sooner where required. Your bank may take additional time to display it.

A device serial number is not required. If you no longer have access to your checkout email, contact service@rhem.ai for alternative verification.

If we cannot supply an important promised feature or your selected product or accessory, we will explain the proposed change before customer dispatch. You may expressly accept the change or cancel your unshipped order for a full refund. Silence does not count as acceptance; we do not substitute an accessory without agreement.

What is the main reason you are canceling? Is there anything else you would like us to know? Answering is optional. Your response, or choosing not to respond, will not affect your cancellation, refund amount or processing time.

We process cancellation and refund requests without waiting for optional feedback.

3. Refunds

We inspect returned products promptly upon receipt. Once your return is accepted, we will issue the applicable refund to your original payment method within seven business days, or sooner where required by law. We will notify you when the refund has been issued. Your bank or payment provider may take additional time to display the credit.

4. Complete-order returns within 30 days

Return the Bot, included Halo, all extra Halos bought with that order, and supplied items together. Request within 30 calendar days after the final item arrives. All individual product boxes unopened: full product purchase-price refund, no deduction. Any product box opened: product price paid less one US$100 total fee, even for one Bot and six Halos. Opened returns must be complete, undamaged and in good working condition, with all accessories and original packaging.

Rhem provides the prepaid return label and packing instructions for both cases. Customers pay no separate carrier charge. Rhem absorbs unopened-return shipping and opened-return costs above US$100. No additional outbound-shipping, return-shipping or restocking deduction. Adjust applicable taxes separately.

Hand the complete order to our carrier within 14 calendar days after receiving both label and instructions. Extend for Rhem/carrier delays; Rhem need not receive it within the original 30 days.

Rhem handles return-transit damage when its label/instructions are used. Covered defects, Rhem fulfillment errors and mandatory rights remain separate; their remedies do not incur this US$100 fee. Extra-Halo-only terms: section 6.

5. Return condition

Opening the outer shipping carton does not open a sealed product box. Any customer-opened Bot/Halo box makes the complete order an opened return. Do not open sealed products to obtain S/Ns. Use protective outer packaging; assess broken arrival seals/delivery damage separately.

Contact service@rhem.ai before sending products so we can identify your order and provide the correct return instructions. Tell us if you suspect a battery is unsafe; it needs specialist return instructions. A Halo defect claim does not require returning a working Bot.

6. Extra-Halo-only returns

An unopened extra Halo may be returned for change of mind within 30 calendar days of its delivery. Refund its US$80 purchase price; the customer pays return shipping and no restocking fee. Use the common support request, inspection and refund process, with instructions appropriate to customer-paid shipping. Covered defects and Rhem fulfillment errors remain separate and do not incur this change-of-mind shipping charge. Mandatory consumer rights prevail.

Email service@rhem.ai with your order reference for return instructions. Extra-Halo-only returns do not end the remaining Bot package service.

7. Your data and service

Before sending back a device, unlink it from your account and remove personal information. Contact support if you need help. See our Privacy Policy for information about data requests.

Returning the Bot for a refund, or receiving a warranty refund for it, ends its included and paid-plan entitlement. Other device purchases are unaffected.

8. Damaged or defective devices

Contact service@rhem.ai if your device arrives damaged or develops a covered defect. Rhem pays covered warranty shipping within the supported service area. The US$100 voluntary-return fee and extra-Halo change-of-mind shipping charge do not apply to covered defects or Rhem fulfillment errors. Bot and Halo remedies differ; see the limited warranty. Mandatory consumer remedies remain unaffected.

9. One-year limited warranty

Your Bot, included Halo and every extra Halo each have a 12-month limited hardware warranty for manufacturing defects, starting when that unit is delivered. Rhem pays covered warranty shipping within the supported service area. See the full warranty for remedies and applicable rights.

10. Earlier reservations

If you previously paid a reservation deposit, contact service@rhem.ai about that payment before placing a new order. Earlier deposits are handled under the terms accepted at the time; they are not automatically charged a balance or treated as full device orders.

11. Contact

Email service@rhem.ai with your checkout email and order reference. Nothing in this policy limits non-waivable consumer rights.