Contact
Questions about an order? Email service@rhem.ai.
Orders and payments
Email service@rhem.ai for payment questions, refund requests, delivery questions, or warranty support. Include your checkout email and order reference if available.
For rentals, cancel your membership online or email service@rhem.ai. Use your checkout email to sign in to the Stripe customer portal. Contact Rhem Support for pre-delivery cancellation, trial refunds and return labels. Cancel anytime to stop your next renewal; your membership stays active through your paid billing period or prepaid term. We provide a prepaid return label when your membership ends, and you have 30 days after it ends to ship Rhem back. No additional membership payment is billed while Rhem is in transit. For a refund under the 30-day money-back trial, request cancellation within 30 days after delivery and return Rhem within the provided return window. See rental cancellation and returns.
Use My orders to request your order links and private setup codes using the email used at checkout. Open an order link to view its order details. Enter the private setup code from your email to unlock recordings, Wi-Fi settings, and other personal order details.
You may cancel for a full refund before any part of your order is dispatched to your delivery address. Manufacturing or moving inventory between our suppliers and fulfillment locations does not end this right. We do not charge a pre-shipment cancellation fee.
Email cancel@rhem.ai from the address used to order, with your order number, purchaser name, delivery address and request to cancel. We issue the full refund, including taxes and import estimates collected for the canceled order, to the original payment method within seven working days, or sooner where required. Your bank may take additional time to display it.
A device serial number is not required for a pre-dispatch cancellation. Pre-dispatch cancellation and refund requests are processed by email. If you no longer have access to your checkout email, contact service@rhem.ai for alternative verification.
Any feedback questions we send are optional. Answering them, or choosing not to, will not affect your cancellation, refund amount or processing time. We process your request without waiting for feedback.
Please do not email full payment card details, passwords, or sensitive health information.
Privacy and email preferences
Contact privacy@rhem.ai for personal data requests. To stop product-news emails, contact support@rhem.ai using the email address you used to sign up.
Policies
Business details
Seller: Rhem Labs Inc.